Support

Have a question, found a bug, or need help with your account or subscription? We're happy to help.

Common questions

Why is my Readiness score missing or showing low confidence?

The Readiness score needs recent sleep, heart rate and activity data from Apple Health to compute a reliable result. Make sure Fitness AI has Health access enabled (iOS Settings → Privacy & Security → Health → Fitness AI) and that your Apple Watch or iPhone has been logging that data recently — the more history available, the higher the confidence.

How do I cancel or manage my Fitness AI Pro subscription?

Subscriptions are managed entirely through your Apple ID, not inside the App. On your iPhone: Settings → [your name] → Subscriptions → Fitness AI.

How do I delete my data?

Open Settings inside the App and tap Delete My Data to remove your locally stored training, nutrition and readiness history. To request deletion of any account data stored on our servers, email us using the address above.

Does the Coach give medical advice?

No — see our Terms of Use. If you mention pain, injury or a medical concern, the Coach will direct you to speak with a healthcare professional instead of giving training advice.

Something else?

Email us at [email protected] and we'll get back to you.